Shipping policy
At MURBIE, we are committed to ensuring that your order arrives promptly and in perfect condition. Please review our shipping policy below for details on delivery times, shipping fees, tracking, and more.
1. Delivery Timeframes
Orders are typically delivered within 10 to 15 business days, depending on your location.
Please note that delivery times may vary due to factors beyond our control, such as weather conditions, public holidays, or customs delays.
2. Processing Time
- Orders are processed within 1 to 3 business days after being placed.
- You will receive a shipping confirmation email with tracking information once your order has been dispatched.
3. Shipping Fees
Shipping costs are calculated at checkout based on your location and the weight of your order.
4. Delivery Areas
We currently ship to most regions within Canada.
If you are located outside of Canada, please contact us at hello@murbie.com to confirm whether we can deliver to your area.
5. Order Tracking
Once your order has shipped, you will receive a tracking number to monitor its progress.
You can track your package directly via the carrier’s website or by using the link provided in your shipping confirmation email.
6. Delayed or Missing Deliveries
If your order has not arrived within the estimated delivery window (10–15 business days), please contact us at hello@murbie.com.
We will investigate the issue and do our best to resolve it promptly.
7. Customs & Duties
For orders shipped outside of Canada, customs duties or additional taxes may apply.
These charges are the responsibility of the customer and vary by destination country.
8. Incorrect Address
Please ensure your shipping address is entered accurately during checkout.
MURBIE is not responsible for delivery delays or failed deliveries due to incorrect or incomplete addresses.
Thank you for shopping with MURBIE!
If you have any questions about this shipping policy, feel free to contact us at hello@murbie.com. We’re here to help!