Refund policy
Return & Refund Policy
At MURBIE, we are committed to delivering high-quality products and excellent customer service. Please review our Return & Refund Policy carefully to understand your options and responsibilities.
1. Return Policy
We offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.
Return Conditions:
- Items must be in their original condition: unworn or unused, with tags attached and in the original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required.
To initiate a return, please contact us at hello@murbie.com.
Once your return request is approved, we will provide a return shipping label and instructions on how to send your item back. Returns sent without prior authorization will not be accepted.
If you have any questions about the return process, don’t hesitate to reach out to us at hello@murbie.com.
2. Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
- The item is defective or damaged.
- You received the wrong item.
We will evaluate the issue and work to resolve it promptly.
3. Exceptions and Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns for sale items or gift cards.
If you're unsure whether your item is eligible for return, please contact us at hello@murbie.com.
4. Refund Policy
- Refunds are only available for items with verified manufacturing defects or other eligible issues.
- We do not offer refunds for sizing issues. Please refer to our size charts before placing your order to ensure accurate sizing.
Refund Process:
- Once we receive and inspect your returned item, we’ll notify you of the approval status.
- Approved refunds will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at hello@murbie.com.
Alternative to Refunds:
- Store Credit: Apply your refund amount to a future purchase.
- Exchange: Swap your item for another product of equal or lesser value.
5. Exchanges
The fastest way to get the item you want is to return the item you have, and once your return is accepted, place a new order for the desired product.
6. Refunds for Canadian Customers
All refunds are issued in Canadian Dollars (CAD). If you used an international payment method, exchange rate fluctuations may impact the final amount refunded.
Thank you for shopping with MURBIE!
If you have any questions or need support, feel free to contact us at hello@murbie.com. We're here to help and ensure your satisfaction with every purchase.