Privacy Policy

Murbie ("we", "us", "our") operates murbie.com. This policy explains how we collect, use and protect your personal information when you visit our store or make a purchase. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

  • Order information: your name, billing and shipping address, email, phone number and order details.
  • Payment information: payments are processed securely by our payment providers. We do not store your full card number.
  • Account information: if you create an account, your login details and order history.
  • Device and usage information: your IP address, browser type and pages viewed, collected through cookies and similar technologies.
  • Communications: messages you send us, including bulk quote requests.

How we use your information

  • To process, ship and support your orders, returns and exchanges.
  • To answer your questions and prepare bulk quotes.
  • To send marketing emails, but only with your consent. You can unsubscribe at any time using the link in any email.
  • To prevent fraud and keep our store secure.
  • To understand how our store is used so we can improve it.
  • To meet legal and tax obligations.

Sharing your information

We do not sell your personal information. We share it only with service providers who help us run the store, such as Shopify (our e-commerce platform), payment processors, shipping carriers, and email and analytics tools. We also share it when required by law. Some of these providers may store data outside Canada, where it may be subject to the laws of that country.

Cookies

We use cookies to keep your cart working, remember your preferences and understand store traffic. You can control cookies through your browser settings and our cookie choices banner, where shown.

How long we keep your information

We keep order records for as long as needed to fulfil orders and meet legal, tax and accounting requirements. Other information is kept only as long as it is needed for the purposes above.

Your rights

You can ask to access, correct or delete the personal information we hold about you, or withdraw your consent to marketing, by emailing us. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Security

We use reasonable safeguards to protect your information. No method of transmission over the internet is completely secure.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.

Contact

For privacy questions or requests, email techbud825@gmail.com.

Last updated: October 13, 2026