Privacy policy
Last Updated: January 20, 2025
This Privacy Policy explains how Murbie ("we", "our", "us", or the “Site”) collects, uses, and discloses your personal information when you visit or make a purchase from murbie.com (the "Site"), use our services, or otherwise interact with us (collectively, the “Services”). For the purposes of this Privacy Policy, "you" and "your" refer to anyone who uses our Services, whether as a customer, website visitor, or any other individual whose information we collect as outlined in this policy.
Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree, please do not access or use our Services.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, or for legal, operational, or regulatory reasons. We will post the updated version on our Site, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
We collect personal information from various sources depending on how you interact with our Services. This includes information you provide directly, information we collect automatically through your use of our Site, and information from third parties.
In addition to the specific uses outlined below, we may use your personal information to communicate with you, improve and provide our Services, fulfill legal obligations, enforce our terms, and protect our Services, rights, users, and others.
Personal Information We Collect
The types of personal information we collect depend on how you interact with us and use our Services. “Personal information” refers to any information that identifies, relates to, describes, or could reasonably be linked to you.
Information You Provide to Us Directly
This may include:
- Contact Information: Name, address, phone number, and email address.
- Order Information: Name, billing/shipping address, payment confirmation, email, and phone number.
- Account Information: Username, password, security questions, and related authentication details.
- Customer Support: Information you voluntarily provide in communications with us (e.g., via contact forms or email).
Some features may require you to provide personal information. While you can choose not to provide certain details, it may limit your ability to use specific features.
Information We Collect Automatically
We may collect certain data automatically through cookies, pixels, or similar technologies (“Cookies”) including:
- Device and browser information
- Network connection details
- IP address
- Website usage behavior and interactions
Information from Third Parties
We may receive your information from third-party vendors or service providers who collect information on our behalf.
How We Use Your Personal Information
Providing Products & Services
We use your personal information to:
- Process payments and fulfill orders
- Send order updates (e.g., shipping, returns, exchanges)
- Manage your account
- Support product returns and related features
- Improve your shopping experience (e.g., integration with Shopify services)
Shopify will process your data according to its Privacy Policy and related terms.
Marketing & Advertising
We may use your information to send marketing communications via email, SMS, or mail and show you targeted ads on our website and others.
Security & Fraud Prevention
We use your data to detect, investigate, or act against potential fraud, illegal activities, or malicious behavior. If you create an account, you’re responsible for keeping your credentials secure.
How We Share Your Information
We may share your personal information under the following circumstances:
- With vendors and third-party service providers (e.g., IT, payment processing, customer support, analytics, order fulfillment)
- With marketing and business partners who may use your information per their privacy policies
- With your consent, such as through social media integrations or shipping requests
- With affiliates or within our corporate group to operate efficiently
- In business transactions (e.g., mergers, bankruptcy) or to comply with legal obligations (e.g., subpoenas, warrants)
Categories of Shared Data & Recipients
| Data Category | Shared With |
|---|---|
| Identifiers (e.g., contact details, order info) | Service providers, affiliates |
| Commercial data (e.g., purchases, support history) | Service providers, marketing partners |
| Internet activity (e.g., usage data) | Analytics and tech service providers |
| Geolocation data (e.g., IP-based location) | Analytics and shipping partners |
We do not use or share sensitive personal information without your consent or to infer personal characteristics.
Third-Party Sites & Links
Our Site may link to third-party websites or platforms. These sites are governed by their own privacy and security practices. We are not responsible for their content, policies, or data handling. Any data you submit on these platforms may be visible to others and not subject to our control.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe your child has provided personal information to us, please contact us to request deletion.
To our knowledge, we do not "sell" or "share" personal information of individuals under 16, as defined by applicable laws.
Data Security & Retention
While we use reasonable security measures, no system is 100% secure. Do not use unencrypted channels to transmit sensitive information.
We retain your information as long as needed for account management, service delivery, legal compliance, dispute resolution, or policy enforcement.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Deletion: Request we delete your information.
- Correction: Request updates to inaccurate information.
- Portability: Receive your data or request transfer to another provider.
- Restriction: Ask us to restrict processing of your data.
- Consent Withdrawal: Withdraw consent where applicable.
- Appeal: Appeal a denied request.
- Communication Preferences: Opt out of marketing emails (use the unsubscribe link in our emails). Transactional messages may still be sent.
To exercise your rights, contact us using the information below. We may need to verify your identity (e.g., email or account info) before processing your request. You may also authorize an agent to act on your behalf, subject to identity and authorization verification.
Complaints
If you have concerns about how we handle your personal information, please contact us. If unresolved, you may also file a complaint with your local data protection authority, where applicable.
International Users
We may store and process your information outside of your home country, including with third-party service providers. When transferring data from Europe, we rely on legal mechanisms such as the European Commission’s Standard Contractual Clauses or UK equivalents, unless the receiving country has adequate data protection standards.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please email us at:
📧 hello@murbie.com